Want to know one of the things about diabetes I dread the most? This may come as a surprise, but what drives me crazy about T1D actually doesn’t have anything to do with my blood sugars…
Nope, my #1 frustration - especially in recent years - has been receiving my supplies on time.
As I’m writing this, I am once again without a Dexcom sensor and uncertain of when I will receive my next shipment.
And this is despite the fact that I was actually on top of it for once and called 3 weeks ago while I still had 20 days worth of sensors left. My supplier told me that the order would go out at the end of the week.
Two weeks later when I was actually at the end of my last sensor, nothing had shipped so I called back. (Admittedly, I should have called back sooner, but if you’re anything like me, this task can get pushed to the bottom of the to-do list and the fact that I had called so ahead of schedule the first time was a big deal.)
It was as though the first call hadn’t happened…. but my supplier promised that they would expedite the order.
Later that day, I got a text saying that the order was delayed until they receive paperwork from my doctor….
If this was the first time this had happened, I wouldn’t be nearly as frustrated. But it’s not (you can listen to Episode #87 of the Reclaim Your Rise podcast where I share all about my 6+ weeks without a CGM earlier this year).
And, I know I’m not the only one who struggles with this. We recently polled our community on Instagram and 57% of our followers said that ordering their supplies is a hassle.
Many of us are allotted 90 days worth of supplies… so that means every 3 months we are going through this inconvenient process just to get access to our infusion sets and sensors.
But… Did you know that you can change your supplier? Depending on your insurance and where you live, there are multiple options out there beyond those that your endo’s office may have initially set you up with. I never really thought about changing my supplier and if I have thought about it, I probably just thought it was more work than it was worth…
So when I recently learned about a supplier company called Reliable Diabetes Care, I was skeptical at first:
1. I get my supplies from two different companies… were they going to be able to deliver BOTH? Yes (and this is a huge win for me)
2. I didn’t want to deal with making the changes, how painful was the process going to be?
Turns out it was fairly seamless, with Reliable doing most of the work behind the scenes
3. This sounds too good to be true… What exactly did I need to do? Fill out a very simple form online which asked for my basic information so that Reliable could begin the process of switching over my prescriptions and authorizations.
Within an hour of completing the form, I received an email and a phone call from… a live human!
It was so refreshing to speak to a person and have an update on what to expect next in the process.
Reliable’s mission is to make the process of filling a prescription for diabetes management supplies easier. They combine strong product and insurance expertise with kind and compassionate staff to deliver exceptional service to both patients and providers. Their #1 metric is to pick up the phone on the first ring, with knowledgeable, kind, and local staff, who don’t have to transfer the call and can communicate effectively and deliver a solution or advance the RX in some capacity right then and there.
If you are in New England, I highly recommend switching to Reliable Diabetes Care for your DME supplier. They accept all major insurance plans and have offices in each New England state.